WebMay 25, 2024 · Smart assist is an intelligent assistant that provides real-time recommendations to you, thereby helping you take actions during your interactions with … WebPlan and prepare for the new and upcoming features of Microsoft Power Platform and Dynamics 365.
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To enable AI-suggested similar cases and knowledge articles, see Enable AI suggestions for similar cases and knowledge articles. See more WebNov 9, 2024 · So to summarise, Omnichannel is for the native Microsoft channels, giving customer service agents the ability to service customers using them. Licensing (currently) is with Customer Service Enterprise, and then either the Digital Chat or Digital Messaging add-on SKU’s. Customer Service Workspace, on the other hand, allows customer service ... how to strengthen our faith in god
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